CANADIAN ORDERS

All major payment methods are accepted, including PayPal, Visa, Mastercard, and EMT. Payments are processed through Stripe or PayPal.

Orders within Canada will be shipped within three business days, unless unforeseen circumstances arise. By LAW, you must be 18 years of age or older to purchase an airsoft gun in Canada.

INTERNATIONAL ORDERS

For international orders, please be aware of your local laws and customs regulations; AL Airsoft is not responsible for any customs seizures.

BLS BBs WHOLESALE

Online prices may be inflated for processing costs. For local wholesale or bulk orders, please contact us directly for lower prices and local delivery.

ORDER CANCELLATIONS

Unfortunately, shipped orders cannot be cancelled

Before the shipment of your order, you may cancel your order at any time by emailing us at alairsoft.ca@gmail.com or through the contact page on the website. A 5% cancellation fee will apply if you choose to cancel the order. Please note your order is not cancelled until you have received an order cancellation confirmation email from us. 

RETURNS & EXCHANGES

Airsoft guns are inspected for quality assurance and tested for function before they are shipped. Most returns and exchanges will be assessed on a case-by-case basis, aside from obvious manufacturer defects. Please contact us directly for a solution to your issue.

Below are our basic guidelines for returns:

All items must be returned in the same condition as they were received. They must be brand new in the box and unused. Returns without the original packaging will either be refused or subject to a 25% restocking fee.

Items installed will not be accepted for exchange or return. Factory sealed items will be FINAL SALE.

All goods returned for exchange are at the sender's expense. Unfortunately, we cannot refund the original shipping cost.

Label your return packages as "PRODUCTS FOR RETURN”. Returned items MUST BE packaged properly. A generous amount of packaging materials to avoid damage during transit. Gun boxes must be covered when shipped.

AL AIRSOFT is not responsible for any returns that are lost, stolen or damaged in transit. Once your return has been processed, you will be contacted via email or phone. If the returned items meet the requirements, a refund or exchange will be issued.

TECH SERVICES

Please contact us directly for tech service quotes. We usually do not charge diagnostic fees.